„Having a process specialist to support and guide the implementation specialist helps add more efficiency in the implementation of ServiceNow cloud products,“ explains Müller.
As an experienced ServiceNow partner, nuvolax extends its helping hand to a myriad of business verticals like automotive, retail, manufacturing, insurance, along with public sectors. Offering an insight into the types of engagement nuvolax has had over the years, Müller also narrates one of its partnerships with the municipal council of a city in Germany. Before the partnership, the citizens had to request a multitude of municipal services over phone calls or on site. However, given the complicated and aging workflow, the citizens had no means of knowing when their requested services will be performed. To offer a clear view of the serrices, the municipal council planned to consolidate all its services on the ServiceNow cloud platform. nuvolax helped the city council in finalizing the core services and then incorporate those defined processes into ServiceNow with the provision of adding more services in the years to come. „We built a framework for the municipal council around ServiceNow cloud products to move their services online and enhance the user experience for the citizens,“ recounts Müller.